Vogana is a Spanish fashion brand specializing in dresses for wedding guests and other formal wear for women. It was founded by Carmen de la Puerta, its Creative Director, who grew up surrounded by threads and needles in the world of fashion. The brand is distinguished by its high quality and constant innovation, drawing inspiration from vintage aesthetics and the Andalusian lifestyle. All garments are designed and manufactured entirely in Spain, with meticulous attention to detail to enhance the female figure and make you feel confident. Vogana's values ​​revolve around quality , originality , and an attitude that celebrates every woman's personality.

You can conveniently purchase our dresses through the Vogana online store . If you prefer the in-person experience, we have a shop in Madrid (Calle Columela 6, Salamanca district) where you can see and try on our guest dresses in person. Our opening hours in Madrid are Monday to Friday from 10:00 to 20:30, and Saturdays from 11:00 to 20:00. We also have a showroom in Seville (Calle Dr. Antonio Cortés Lladó 4) where we will be happy to assist you in finding the perfect dress. We look forward to welcoming you both online and in person!

We offer free shipping within mainland Spain and Portugal on orders over €100 . For orders under €100, standard shipping within mainland Spain costs €4.50. Shipping to the Balearic Islands has a flat rate (approximately €9.90), while shipping to the Canary Islands, Ceuta, and Melilla costs €14.95 (these destinations may be subject to customs duties, which are the responsibility of the customer). For international orders outside of Spain, the system will automatically calculate the shipping cost based on the delivery address during checkout. You will always see the shipping cost before confirming your order.

We're working hard to get your dress to you as soon as possible. Estimated delivery times are: 48 to 72 business hours for shipments within mainland Spain, 4 to 7 business days for the Balearic Islands and Portugal, and approximately 5 to 7 business days for the Canary Islands, Ceuta, and Melilla. For shipments to other European countries, delivery may take up to 10-12 business days depending on the destination. Please note that there are no shipments or deliveries on Saturdays, Sundays, or public holidays, and that there may be slight delays due to circumstances beyond our control (e.g., customs or logistical delays). If your order includes any pre-order items, the specific delivery time will be indicated in the product description.

After completing your purchase, we will send you a confirmation email . Once your order is ready and leaves our warehouse, you will receive another email with the tracking number and a link to the courier service. With this tracking number, you can follow the status of your order in real time . Additionally, if you created an account on our website, you can log in to the "My Orders" section to check the status and details of your purchases at any time. If you have any questions about the location of your package, please don't hesitate to contact us, and we will help you track it.

If your order isn't perfect or you've simply changed your mind, you can request a return within 15 calendar days of receiving it. The dress must be unworn , in its original condition, with all packaging and tags intact (including the special "DO NOT CUT ME" tag). To process a dress return, please follow these steps:

1. Request a return: Email us (or complete the returns form on our website) indicating your order number and the items you wish to return. If you picked up your order in-store, the 15-day period begins from the date we notified you it was ready for collection.

2. Prepare the package: Place the dress and its accessories in the original packaging, making sure to include all tags and protectors just as you received them.

3. Send us the product: We will offer you return options. In mainland Spain and the Balearic Islands, we can schedule a home collection (approximate cost €7.50) or tell you how to drop it off at a nearby post office (approximate cost €5.50). These costs will be deducted from your refund. If it's more convenient and you're nearby, you can also return it free of charge in person at our store in Madrid or Seville. For returns from other countries, the customer must send the package by registered mail to our address (which we will provide) and will be responsible for the corresponding shipping costs.

4. Receive your refund: Once the package arrives at our facilities, we will verify that the dress is in perfect condition. After inspection, we will process your refund using the same payment method you used. Please note that this process may take a few days depending on your bank or payment platform.

(Important: Items purchased during Special Price promotions or in outlets may have special return conditions, such as the issuance of a voucher with no expiration date instead of a refund. If you have any questions, please consult our return policy or ask us directly.)

Of course! If your dress size isn't right, we offer a size exchange . You have a maximum of 15 calendar days from the date you receive your dress to request an exchange. The first size exchange within mainland Spain, the Balearic Islands, and Portugal is free , and we'll arrange to collect the item and send you the new size at no extra cost. Simply email us at online@vogana.es with your order number and the size you need, and we'll coordinate the shipment. If you need a second size exchange for the same order, shipping costs (approximately €10) may apply from the second exchange onward, and these will be the customer's responsibility. For size exchanges from the rest of the world (outside of Spain/Portugal), due to logistical reasons, we cannot process a direct exchange. In that case, we suggest returning the original item for a refund and placing a new order with the correct size.

If you'd like to exchange your dress for a different style or color , the procedure is to return the original dress and place a new order for the desired style. We don't currently offer direct exchanges, but we'd be happy to help you choose another garment you'll love. Remember that in our physical stores, we can also assist you with available sizes and allow you to try on different styles in person.

Choosing the right size is essential for feeling comfortable and radiant in your guest dress. To help you, you'll find a detailed Size Guide for each product on our website. We recommend taking your bust, waist, and hip measurements with a measuring tape and comparing them to the provided size chart. Our dress sizes follow a European standard (for example, approximate equivalents: XS ~ 34, S ~ 36, M ~ 38-40, L ~ 42, XL ~ 44). If you're between sizes, we advise choosing the larger size, as a slightly looser garment can always be easily altered. And if you still have doubts about which size to choose for a specific style, don't hesitate to contact us (by email, phone, or WhatsApp): our customer service team will be happy to assist you personally to ensure you select the perfect size.

Every body is unique, and we understand that you may sometimes need a little adjusting to get the perfect fit. While Vogana doesn't create custom-made garments, our dresses are designed with high-quality cuts and construction that usually allow for minor alterations . If, when you try it on, you find you need minor adjustments (for example, shortening the hem, taking in the waist, or adjusting the straps), you can take your dress to a trusted seamstress or tailor. The seams and fabrics of our designs easily accommodate these adjustments to adapt the garment to your measurements. A well-done hem or alteration can make all the difference and make the dress look tailor-made. However, we recommend trying on the dress with the shoes and underwear you'll wear on the day of the event before making any alterations to ensure the adjustments are appropriate. If you have any questions about how a particular style might be altered, please contact us, and we'll be happy to help.

Properly caring for your Vogana dress will ensure it looks impeccable for many special occasions. The first thing you should do is check the care label inside the garment, as this provides specific instructions based on the material. Generally, many of our guest dresses are made from high-quality fabrics (such as crepe, satin, velvet, or other delicate materials), so we recommend dry cleaning or hand washing in cold water for most of them. Avoid using a washing machine and dryer unless the label confirms they are safe, as harsh cycles could damage the fibers or details of the dress. If you hand wash the garment, use a mild detergent, rinse gently, and do not wring it out. Let it air dry flat or on a padded hanger to maintain its shape. When ironing , use a low temperature or place a cloth over the fabric to avoid applying direct heat, especially to delicate fabrics. Storing your dress properly is also part of its care: hang it in a cool, dry place, preferably inside a breathable fabric garment bag to protect it from dust and light. By following these tips on how to care for your dress , you'll preserve the colors, texture, and impeccable cut of your Vogana garment for a long time.

At Vogana, we pride ourselves on using materials selected for their quality and aesthetic appeal. The composition varies depending on each design, but as an example, we work with fabrics such as crepe , satin , linen , velvet , high-quality polyester , and blends of natural fibers to offer the best drape and comfort. All our materials are carefully evaluated to ensure that the dress not only looks good but is also durable and comfortable to wear. Each product page on the website details the exact composition of the garment (percentage of polyester, viscose, elastane, etc., if applicable). This transparency helps you understand how the dress will feel and how to care for it. Rest assured that our materials have been chosen to enhance the colors and shapes of each design while maintaining the necessary durability so you can dance and enjoy yourself without worry.

At this time, Vogana does not offer fully bespoke dresses or complete design customizations, as we focus on our own collection of guest and party dresses. However, we understand that you may be looking for something very specific for your event. If you have a special detail in mind (such as a color not currently available or a very particular fit), we invite you to share your idea with us. We occasionally launch capsule collections or limited editions, and we also offer pre-order products when we announce new designs, allowing you to reserve your size before they go on general sale. Although we don't create exclusive designs from scratch, our team can advise you on finding the option within our collection that best matches what you're looking for. We want you to feel unique in your dress, so if you need something out of the ordinary, contact us and we'll do our best to help you. Your feedback also inspires us when creating future designs, so please don't hesitate to tell us what you'd like to see from Vogana!

We're here to help you with anything you need, before and after your purchase. You can contact our Customer Service team through several channels:

• Email: Write to us at online@vogana.es for any questions about products, orders or the purchase process.

• Phone / WhatsApp: If you prefer to talk or send a message, our customer service number is +34 600 29 00 54. We answer calls and WhatsApp messages from Monday to Friday during business hours.

• Physical store: We also assist you in person at our Madrid store (C/ Columela 6) during the indicated hours, where our team can answer your questions and show you the garments.

We strive to respond as quickly as possible . You will generally receive a reply to your email or message within 24 to 48 hours on business days . During peak periods (such as sales or new collection launches), there may be a slight delay, but rest assured that all inquiries will be addressed. Your satisfaction is our priority, so please don't hesitate to contact us with any questions. We'd love to hear from you and help make your Vogana experience a great one!